AI Chatbots & Virtual Assistants

Assistants trained on your own content — answering support and pre-sale questions in Arabic and English, on your site and in WhatsApp and Instagram, and handing real leads to a human.

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Overview

An assistant that only answers what it knows

The failure mode of a business chatbot is not that it cannot talk. It is that it answers confidently about a price, a policy or a delivery time it was never told, and a customer acts on it.

So we build them the other way round: grounded strictly in your documents, pricing and policies, with an explicit escalation path when the answer is not there. It says it will check and passes the conversation to a person — which is what a good employee does too.

What's included

Knowledge base from your content

Trained on your pages, catalogue, policies and documents — nothing invented.

Arabic & English conversation

Native handling of both, including Lebanese dialect phrasing in questions.

Web, WhatsApp & social channels

One assistant answering on your site, WhatsApp, Messenger and Instagram.

Lead capture & human escalation

Qualifies, collects contact details, then hands over with the transcript.

Guardrails & conversation logs

Refusal rules on pricing and promises, plus a searchable log of every chat.

How we work

Ground it, script the limits, then launch

  1. Collect

    Gather the content, the real questions and the answers you are happy to publish.

  2. Ground

    Index it, set the refusal rules and define what triggers a handover.

  3. Test

    Adversarial testing in both languages, including deliberately misleading questions.

  4. Launch

    Deploy, watch the first week of real transcripts, then tune the gaps.

What you get

  • Trained assistant
  • Channel integrations
  • Lead handover to your team
  • Guardrail & escalation rules
  • Conversation analytics

The outcome

Answered at 2am, escalated when it matters

Routine questions handled instantly around the clock in both languages, a qualified conversation delivered to your sales team with the full transcript, and a log of what people keep asking that tells you what your website is failing to say.

Related work

Producing an AI-enhanced brand video for Houmata that brought its AI home-furnishing platform to life with clarity and impact. Nascode managed digital campaigns and produced AI-driven videos to elevate Oligaia's presence in Dubai.

Frequently asked questions

What stops it from inventing an answer?

It is restricted to your indexed content and instructed to say it will check rather than guess. We test that deliberately before launch, because a confident wrong price is worse than no chatbot.

Does it replace our support team?

No — it removes the repetitive half of their inbox and hands them the conversations that need judgement, with the history already attached.

How long until it goes live?

Three to five weeks for most businesses. Gathering and agreeing the answers takes longer than building the assistant does.

Where does the conversation data live?

In your account, with a retention period you choose. We tell you what leaves your infrastructure and what does not before anything is connected.

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Getting the same questions every day?

Send us your top twenty questions and where they come in. We will show you what an assistant would absorb.

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